Original Research

Perceptions and satisfaction of caregivers regarding rehabilitation services from selected rehabilitation centres in the Western Cape

Nondwe B. Mlenzana, Arne H. Eide, Jose M. Frantz
African Journal of Disability | Vol 7 | a415 | DOI: https://doi.org/10.4102/ajod.v7i0.415 | © 2018 Nondwe M. Mlenzana, Jose M. Frantz, Arne H. Eide | This work is licensed under CC Attribution 4.0
Submitted: 12 July 2017 | Published: 25 October 2018

About the author(s)

Nondwe B. Mlenzana, Faculty of Community and Health Sciences, University of the Western Cape, South Africa
Arne H. Eide, Faculty of Medicine and Health Science, University of Stellenbosch, South Africa; and, SINTEF, Oslo, Norway
Jose M. Frantz, Faculty of Community and Health Sciences, University of the Western Cape, South Africa


Background: Understanding caregivers’ views on rehabilitation services is important as it may assist in informing healthcare services and patient management.

Objectives: The aim of this study was to explore caregivers’ perceptions and satisfaction regarding rehabilitation services in the Western Cape, South Africa, and to inform clinical practice and policy in this emerging field.

Method: This study used a descriptive, qualitative design using in-depth interviews with conveniently selected participants. Interviews were conducted with 13 caregivers of patients with: amputations (3), cerebrovascular accidents (5) and neuromuscular disorders (5). Thematic content analysis was conducted with the transcripts.

Results: Four key themes emerged, which were (1) financial difficulties, (2) caregiver and therapist relationships, (3) facility management and (4) caregiver experience with service delivery.

Conclusion: Based on the participants’ feedback, the rehabilitation services seem to be meeting the basic rehabilitation needs of the patients; however, the needs of the caregivers require attention.


Perceptions; satisfaction; caregivers; rehabilitation


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